Envision 2030 Session Catalog

Day 1

Sessions are subject to change at any time without notice

Emergency Planning & Communications

What Covid-19 is Teaching Us About the Next Generation of Emergency Planning

What are some of the growing complexities of emergency planning? What are we learning from Covid-19? How do utility companies, responsible for critical infrastructure, sustain business operations, customer service and employee safety against the backdrop of social distancing? What are new risks introduced by work from home models and how can they be mitigated? How do we stay customer-focused and compassionate to customer who can’t pay their bills during emergency while simultaneously controlling bad debt? How can utilities maintain and even improve customer satisfaction when emergencies strike? What technologies support the next generation of disaster planning and communications? What are the best communication strategies and techniques?

Speakers: TBD

 
 
Market and Technology Disruptors and Regulation

Research Study: Making it a Priority to Make Your Priorities a Priority

What opportunities and risks are on the horizon? What is their potential business impact? What are the best strategies for understanding and managing them? What will separate the utility transformation winners from the losers?

 

With multiple, competing challenges coming at utilities at an unprecedented pace, a research study is being conducted to help utility leaders understand their business impact, weigh priorities and identify approaches be used by other executives to move the utility business in the direction of its desired future state.

 

Speakers: James Riley, Appos Advisors and Vanessa Edmonds, Utility 2030 Collaborative

 
Priortization and Stakeholder Communications

Saying "NO" to Vanity Projects

How do we manage a growing body of competing, stakeholder demands? How do we evaluate the ROI of new opportunities?  Where should our innovation efforts be focused over the next 12 months, 2-5 years and 5-10 years?  What cultural changes are needed to get the enterprise working collaboratively towards our priorities?  How do we understand disruptors and their business impact to help us prioritize efforts?  How do we manage traditionally competing values such as safety and agility? 

Speakers: Jody Allison, Algonquin Power and Maria DeChellis, Utilligent

Technology, Digital Transformation and Change Management

Driving Your Business Towards a Digital Utopia: High Tech for Utilities

How do we get past “Digital” Buzzwords to understand—in practical terms—what we are trying to achieve with technology? In practical terms, what does a digital utopia look like? What is digital transformation’s role in overall utility transformation? How can we digitally transform our emergency response plans and communications? How do companies with limited budgets invest in innovation without raising rates? Thinking 2, 5 and 10 years out, what roles will be best served by third parties? With so many third parties claiming “digital transformation” expertise, what advice would you offer utilities to help them identify the “real deal” from less experienced folks who are simply being opportunistic to win new utility business?

Speakers: Bashir Bseirani, Averta and RJ Kumar, ESC

 
 
Customer Experience and Expanding Choices

Charting a Clear Path through the CX Candy Cane Forest

How do we deliver effortless, user-friendly, digital, customer interactions? How do we effectively communicate energy efficiency programs to customers?  How do we educate customers about the growing opportunities and choices without overwhelming them? How do we make energy efficiency palatable for low income customers? What communication best practices are we learning from the Covid-19 pandemic? How do we quickly identify and rectify self-service hiccups? How do we find out what customers really want?

Speakers: Nicole Howard, SMUD and James Riley, Appos Advisors

Workforce Planning and Optimization

Building a Workforce that can Support the "Gray"

How do utilities achieve workforce diversity and attract new, innovative talent?  How will we backfill roles vacated by the aging workforce? How do we find the right balance of generalists and specialists to manage transformation? Why should employees stay when they can leave and return as high paid consultants? What will happen to our people when machines can do their jobs more efficiently at a better price? What do work from home models look like and what are the pros and cons?

Speakers: Cecil McMaster, NYC DEP and Sean Vanslyke, SEMO Electric Cooperative and GOSEMO Fiber

 
 
Infrastructure, Assets & Capacity Planning

Making the Right Capital Investments to Ensure Safety and Sustainability

How do we manage the pressures of enabling the IoT and smart grid? What is our strategy for repairing or replacing crumbling infrastructure at a cost that doesn’t break the bank? How do we ensure cyber security against a backdrop of smarter hackers? How do we support the electrification of consumer vehicles and corporate fleets? How do I cover business costs, including much needed infrastructure repair and replacement, while simultaneously driving customers to use carbon-free energy sources or conserve water?

Speakers: Frankie McDermott, SMUD

 
General

Day 1 "Open Space": Real-time Topic Selection & Discussion

Like a self-steering meeting, the agenda for this session created in real-time with input from the participants.  Borrowed from the technology sector, Open Space it’s a “co-creation” technique to work with a lot of people over a short period of time on a topic that is most valuable to them in at a given point in time. Harrison Owen, founder of this method, got the idea after a conference where the participants agreed that the best part was the coffee breaks where participants are often more open and enthusiastic than in traditional sessions.

Speakers: Group Discussion

Day 2

Sessions are subject to change at any time without notice

 
General

Dare to Ask Roundtables: What's Keeping  You Up at Night?

Dare to Ask Roundtables will invite participants—working in similar roles—to discuss the issues keeping you up at night and approaches for managing them. These honest discussions will help you analyze your business and what needs to change to get survive and thrive.

Speakers: All Participants

New Revenue Streams, Customer Satisfaction and Loyalty

Expanding Our Offerings to Simultaneously Improve CSAT and the Bottom Line

What are the best practices for launching new ventures?  How do we fund them? Which products and services are other utilities offering to build lasting value with consumers? How do new services align with customer expectations?  What business models makes sense for utilities engaging in product and service expansion?  We did our homework; why isn’t “build it and they will come” working (the perils of launching without a full engagement plan)?  How do we create loyalty in deregulated markets? What technology do I need to support new revenue streams?

Speakers: Mark Wilkinson, Ibex Digital

 
 
Stakeholder Communications and Advocacy

Being Heard Loud and Clear

How do we educate various stakeholders—coming to us from their own silos—about about the big picture needs of the business? When, why and how should utility companies communicate with lobbyists, regulators, vendors and associations? How do we balance the priorities of innovators—joining our company after working in more progressive industries—with traditional priorities like safety and sustainability?

Speakers: TBD

General

Day 2 "Open Space": Real-time Topic Selection & Discussion

Like a self-steering meeting, the agenda for this session created in real-time with input from the participants.  Borrowed from the technology sector, Open Space it’s a “co-creation” technique to work with a lot of people over a short period of time on a topic that is most valuable to them in at a given point in time. Harrison Owen, founder of this method, got the idea after a conference where the participants agreed that the best part was the coffee breaks where participants are often more open and enthusiastic than in traditional sessions.

Speakers: Group Discussion

 

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